The Clinic She Wanted to Build.
This is the last of these twelve, so let me drop the composite clinics and just tell you what I actually found.…
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She Was Trying to Save Time. She Found Growth.
The clinic in this story is a composite, built from recurring operational patterns rather than one specific practice. During the clinic observations,…
Nobody Called to Say Thank You. The Clinic Just Kept Running.
The clinic in this story is a composite, built from recurring operational patterns rather than one specific practice. There’s a particular kind…
We Only Fixed the One Thing That Was Actually Broken.
The clinic in this story is a composite, built from recurring operational patterns rather than one specific practice. If you ran a…
The Clinic Accelerator.
In the last piece, I asked what would have to change for a clinic to carry more without asking more of the…
What If We Stopped Working Harder?
When demand goes up, you do what any capable person would do. You add a slot to an already full afternoon. You…
Maybe We Need Another Secretary.
Maybe We Need Another Secretary. Maybe you do need another secretary. The phones may be relentless. Patients may be waiting. Your front…
The Patient Who Disappeared.
When I asked doctors in Manila why they’d built their own practices, they talked about helping people. That stayed with me. But…
The Tuesday That Looked Fine From Outside.
During my Manila clinic visits, I started noticing the things that don’t look like problems. One was time. I watched one intake…
The Clinic Grew. The Way We Work Didn’t.
A composite pattern, informed by something we noticed across the clinics we visited. Ask enough questions inside a clinic, and eventually the…